General (19)

General Questions

Why is my application taking so long?

Modified on Fri, 7 Apr, 2023 at 11:51 AM
I started my application but didn't complete it, how do I resume it?

Modified on Fri, 7 Apr, 2023 at 12:10 PM
I've lost my PIN

Modified on Fri, 7 Apr, 2023 at 12:11 PM
Can I upload previous police checks?

Modified on Fri, 7 Apr, 2023 at 11:59 AM
Can my personal information be removed permanently from your system once the necessary checks have been completed?

Modified on Fri, 7 Apr, 2023 at 12:04 PM
Can you issue a Police Clearance Certificate?

Modified on Fri, 7 Apr, 2023 at 12:05 PM
My result says "No Match Found" - what does this mean?

Modified on Fri, 7 Apr, 2023 at 12:07 PM
It says my account is 'Archived' - how do I access it?

Modified on Fri, 7 Apr, 2023 at 12:09 PM
I have more than one country in the check I submitted. Does the reference number provided cover all of them?

Modified on Fri, 7 Apr, 2023 at 12:12 PM
I wish to cancel my application. What should I do?

Modified on Mon, 17 Apr, 2023 at 10:04 AM